Privacy Policy

Welcome to TZ Food Store and thank you for shopping with us. We are TZ Food Store, part of TZ Store Ltd, a business registered in England and Wales. These Terms and Conditions govern your use of our website and services, and by placing an order with us, you agree to the terms outlined below.

1. OUR DELIVERY SERVICE
We aim to deliver your order reliably and efficiently via trusted delivery partners (such as Royal Mail, DPD, DHL, Evri and others). Delivery charges vary based on order value, weight, and delivery location.

We are not liable for delays caused by incorrect delivery information or external circumstances such as strikes or weather disruptions. Please ensure someone is available to receive your order. If you request your order to be left unattended, TZ Food Store will not be liable for any damage, loss, or spoilage, particularly for perishable items.

2. PRICE AND AVAILABILITY
Product availability and prices are subject to change without notice. If an item is unavailable, we will offer the nearest available substitute where possible.

3. PAYMENT
We accept major debit/credit cards. Orders will not be processed without successful payment. We reserve the right to recover unpaid balances and associated costs (e.g., legal or collection fees) if payment fails or is reversed.

4. COPYRIGHT & OWNERSHIP
All website content (text, images, design, and layout) belongs to TZ Food Store or is licensed for use. You may browse and shop, but reproduction, distribution or commercial use of content is not permitted.

5. YOUR ACCOUNT & PRIVACY
By using our website, you confirm that the information you provide is accurate. We collect and process personal data in accordance with UK GDPR. Your data will only be used for processing orders and improving your shopping experience.

For full details, see our Privacy Policy.

6. RETURNS & REFUNDS
We aim to provide quality products and service. However, if items arrive damaged or are missing, please contact us within:

24 hours for fresh and perishable items

14 days for dry/non-perishable items

For perishable items, we may request photographic evidence. Refunds will be issued for damaged/missing items if notified within the relevant timeframes.

You can return non-perishable goods within 14 days if they are unused and in original packaging. Refunds will exclude original delivery charges unless the item was faulty.

7. ORDER CANCELLATIONS
Orders are processed quickly to ensure freshness, so cancellations are not always possible. For non-perishable items, cancellations or amendments are allowed before dispatch.

8. ACCEPTABLE USE
You agree not to misuse our site or services in any way that breaches applicable laws.

9. WARRANTIES & LIABILITY
Our site and services are provided “as is”. While we aim for accuracy, we are not liable for minor discrepancies in product packaging or availability.

We are not responsible for external websites linked on our site.

10. JURISDICTION
These terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.

11. CHANGES TO TERMS
We reserve the right to update these Terms and Conditions at any time. Updates will be posted on our website and apply immediately upon publication.

If you have any questions, please contact us at: 

Email: support@tzstore.org 

Website: www.tzstore.org

Thank you for shopping with TZ Food Store – Where Culture Meets Convenience.