Delivery & Returns

We aim to provide quality products and service. However, if items arrive damaged or are missing, please contact us within:

24 hours for fresh and perishable items

14 days for dry/non-perishable items

For perishable items, we may request photographic evidence. Refunds will be issued for damaged/missing items if notified within the relevant timeframes.

You can return non-perishable goods within 14 days if they are unused and in original packaging. Refunds will exclude original delivery charges unless the item was faulty.

Products Not Refundable Unless Faulty
The following products are not refundable unless faulty:

Frozen, smoked or perishable goods
Baby food
Magazine where the seal has been broken
Top-ups and scratch cards are not refundable under any circumstances